Privacy Policy

We respect your privacy and are committed to protecting your personal data. This policy explains how EnergyWise Intelligence collects, uses, and safeguards your information when you use our financial scenario modeling services.

Last Updated: January 15, 2025

Information We Collect

When you interact with our platform, we collect various types of information to provide you with personalized financial scenario modeling services. The data we gather helps us understand your business needs and deliver accurate modeling results.

Personal Information

Name, email address, phone number, job title, and company information that you provide when creating an account or contacting us for services.

Financial Data

Business financial information, revenue projections, cost structures, and other data points necessary for creating accurate scenario models.

Usage Information

How you navigate our platform, which features you use most, session duration, and interaction patterns with our modeling tools.

Technical Data

IP address, browser type, device information, and cookies that help us maintain platform security and improve user experience.

How We Use Your Information

Your data serves specific purposes related to delivering high-quality financial modeling services. We never use your information for purposes unrelated to our core business operations.

Creating customized financial scenario models based on your business parameters and industry requirements
Providing technical support and answering questions about our modeling methodology and results
Improving our algorithms and modeling accuracy through anonymized usage pattern analysis
Sending relevant updates about platform features, industry insights, and service enhancements
Maintaining platform security, preventing fraud, and ensuring compliance with Vietnamese financial regulations
Generating anonymized reports and insights that help us enhance our service offerings

Vietnam Legal Compliance

Our data processing practices comply with Vietnam's Law on Cybersecurity 2018 and Decree 13/2023 on personal data protection. We maintain data processing records as required by Vietnamese authorities and ensure all cross-border data transfers meet local regulatory standards.

Data Sharing and Third Parties

We maintain strict control over your data and only share information when absolutely necessary for service delivery or legal compliance. Your financial information remains confidential and is never sold to third parties.

Party Type	Purpose	Data Shared	Protection Level
Cloud Infrastructure	Platform hosting and data storage	Encrypted user data	Enterprise-grade security
Payment Processors	Subscription billing	Contact and billing info	PCI DSS compliant
Analytics Services	Platform improvement	Anonymized usage data	Privacy-focused tools only
Legal Authorities	Regulatory compliance	As required by law	Minimal necessary data

Data Security and Protection

We implement comprehensive security measures to protect your sensitive financial information. Our security approach combines technical safeguards with operational procedures designed to prevent unauthorized access.

End-to-end encryption for all data transmission using industry-standard TLS protocols
Advanced encryption at rest for all stored financial data and personal information
Multi-factor authentication requirements for all user accounts and administrative access
Regular security audits conducted by independent third-party cybersecurity firms
Automated backup systems with encrypted storage in geographically distributed locations
Employee security training and background checks for all staff with data access
Network monitoring and intrusion detection systems operating continuously

Incident Response

In the unlikely event of a security incident, we have established protocols to notify affected users within 72 hours and provide detailed information about the scope of the incident and our response measures. We also report incidents to Vietnamese authorities as required by local data protection regulations.

Your Privacy Rights

You have comprehensive control over your personal data. We provide multiple ways to exercise your privacy rights and ensure you can manage your information according to your preferences.

Access Your Data

Request a complete copy of all personal and financial data we hold about you, including modeling inputs and results history.

Correct Inaccuracies

Update or correct any personal information that is outdated or inaccurate in our systems at any time through your account dashboard.

Delete Your Account

Request complete deletion of your account and associated data, subject to legal retention requirements for financial records.

Data Portability

Export your financial models and data in standard formats to transfer to other platforms or for your own record-keeping purposes.

Restrict Processing

Limit how we process your data while maintaining essential services, particularly useful during dispute resolution processes.

Withdraw Consent

Revoke consent for marketing communications and optional data processing activities at any time without affecting core services.

Data Retention and Deletion

We retain your information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.

Data Type	Retention Period	Reason	Deletion Process
Account Information	Duration of subscription + 2 years	Service delivery and support	Automatic after retention period
Financial Models	5 years after last access	Vietnam tax and audit requirements	Secure deletion with certificates
Usage Analytics	24 months maximum	Platform improvement	Automatic anonymization
Marketing Data	Until consent withdrawn	Communications	Immediate upon request

International Data Transfers

While our primary operations are based in Vietnam, some of our technical infrastructure partners operate internationally. We ensure all cross-border data transfers maintain the same level of protection as required by Vietnamese law.

All international transfers use approved mechanisms such as adequacy decisions or binding corporate rules
Cloud storage providers must demonstrate compliance with international privacy frameworks
We maintain current lists of all countries where your data might be processed
Technical support partners sign specific data protection agreements before accessing any user information
Regular audits ensure international partners maintain required security and privacy standards

Transfer Safeguards

All international data transfers include contractual protections that ensure your data receives equivalent protection regardless of location. We regularly review and update these safeguards to maintain compliance with evolving international privacy regulations.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your experience and provide essential functionality. We categorize our cookies by purpose and provide you with control over non-essential tracking.

Essential Cookies

Required for basic platform functionality, user authentication, and security. These cannot be disabled without affecting service quality.

Performance Cookies

Help us understand how users interact with our platform to identify areas for improvement and optimize modeling tool performance.

Preference Cookies

Remember your settings, language preferences, and customization choices to provide a personalized experience across sessions.

Marketing Cookies

Used to deliver relevant content and measure campaign effectiveness. These require explicit consent and can be disabled at any time.

Updates to This Policy

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or industry best practices. Significant changes will be communicated to all users through multiple channels.

Minor updates and clarifications are posted on our website with updated revision dates
Material changes affecting your rights receive email notification at least 30 days in advance
Changes to data processing purposes require explicit consent through platform notifications
We maintain an archive of previous policy versions for transparency and reference
Users receive annual summaries of any policy changes made during the previous year

Staying Informed

We recommend reviewing this policy periodically to stay informed about how we protect your information. You can subscribe to policy update notifications in your account settings to receive automatic alerts about any changes.

Privacy Questions and Contact

If you have questions about this privacy policy or want to exercise your privacy rights, our data protection team is here to help.

EnergyWise Intelligence
13 Tôn Đức Thắng, Phường 6, Sóc Trăng, Vietnam
Phone: +84898888985

help@energywiseintelligence.com